Join Tabby as a Senior Data Analyst focused on Customer Experience, where you'll harness advanced analytics to uncover insights that elevate user satisfaction and fuel fintech innovation. Collaborate with cross-functional teams to transform data into actionable strategies that drive business success.

At Tabby, we're revolutionizing the buy now, pay later space in emerging markets, and we're looking for a Senior Data Analyst specialized in Customer Experience to join our dynamic team. In this role, you'll dive deep into customer interaction data to identify trends, pain points, and opportunities for enhancement, ultimately contributing to higher retention and engagement rates.

Your day-to-day will involve querying vast datasets to extract meaningful insights, building dashboards that visualize customer journeys, and partnering with product and marketing teams to refine user experiences. You'll conduct statistical analyses to measure the impact of new features on customer satisfaction and recommend data-driven improvements that align with our mission to make commerce more accessible.

If you thrive in a fast-paced environment where your analytical skills can directly influence customer-centric innovations, this is your chance to make a significant impact at a growing fintech leader.

• Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or a related field
• At least 5 years of experience in data analysis, with a focus on customer experience or user behavior metrics
• Proficiency in SQL, Python, or R for data manipulation and analysis
• Experience with data visualization tools such as Tableau, Power BI, or Looker
• Strong understanding of customer analytics, A/B testing, and KPI tracking in a fintech or e-commerce environment
• Excellent communication skills to present findings to non-technical stakeholders
• Ability to work with large datasets and cloud platforms like AWS, GCP, or Azure

• Competitive monthly salary with performance bonuses
• Fully remote work arrangement for flexibility and work-life balance
• Comprehensive health insurance and wellness programs
• Professional development opportunities, including conferences and certifications
• Generous paid time off and parental leave policies
• Collaborative and innovative team environment with stock options
• Access to cutting-edge tools and technologies in fintech