Medallia is seeking a Senior IT Systems Engineer to lead data center services, ensuring reliable infrastructure for our customer experience management platform. This role involves designing scalable systems and optimizing performance to support global operations.

Medallia, a leader in customer and employee experience management, is looking for a talented Senior IT Systems Engineer to join our Data Center Services team in Buenos Aires. In this critical role, you will be responsible for architecting, deploying, and maintaining high-availability data center environments that power our innovative SaaS platform. Collaborating with cross-functional teams, you will optimize infrastructure for performance, scalability, and security, ensuring seamless delivery of insights to thousands of global clients.

Key responsibilities include:

• Designing and implementing data center architectures, including rack design, power, and cooling systems
• Managing virtualization platforms and container orchestration to support application workloads
• Monitoring system health, troubleshooting issues, and performing capacity planning
• Integrating on-premises data centers with hybrid cloud environments
• Leading disaster recovery and business continuity planning
• Mentoring junior engineers and contributing to best practices documentation

If you thrive in dynamic settings and have a passion for cutting-edge IT infrastructure, this is your opportunity to make a significant impact at Medallia.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 7+ years of experience in IT systems engineering, with a focus on data centers
• Expertise in server management, virtualization (e.g., VMware, Hyper-V), and cloud integration (AWS, Azure)
• Proficiency in networking protocols, storage solutions, and data center hardware
• Strong knowledge of Linux/Unix and Windows server administration
• Experience with monitoring tools (e.g., Nagios, Prometheus) and automation scripting (Python, Bash)
• Excellent problem-solving skills and ability to work in a fast-paced environment
• Certifications such as CCNA, RHCE, or equivalent preferred

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Remote work flexibility with home office setup allowance
• Professional development opportunities and certification reimbursements
• Generous paid time off, including parental leave
• Access to wellness programs and employee assistance resources
• Stock options and retirement savings plan