Lead product strategy and innovation at Intercom, shaping customer messaging solutions that empower businesses to connect with users effectively. Join a collaborative team in driving user-centric features that enhance engagement and scalability in a fast-paced SaaS environment.

Intercom is seeking a seasoned Senior Product Manager to join our product team and spearhead the evolution of our customer messaging platform. In this role, you will own the product roadmap for key features that enable businesses to deliver personalized, real-time interactions with their customers. You will collaborate closely with engineering, design, sales, and customer success teams to identify opportunities, prioritize initiatives, and ensure our solutions drive measurable impact.

Key responsibilities include conducting market research and competitive analysis to inform strategy, defining product requirements through user stories and specifications, and measuring success via KPIs such as user adoption, retention, and revenue growth. You will champion a customer-first approach, leveraging insights from user feedback and data analytics to iterate on existing products and innovate new ones. This position offers the chance to work on high-impact projects in a company renowned for its innovative culture and commitment to work-life balance.

As a remote-certified role, you will thrive in a distributed environment while contributing to Intercom's mission of making customer relationships better. If you are passionate about product excellence and excited to build at the intersection of technology and customer experience, we want to hear from you.

• Bachelor's or Master's degree in Business, Computer Science, Marketing, or a related field
• 7+ years of experience in product management, with at least 3 years in a senior role within the tech or SaaS industry
• Proven track record of launching successful products from ideation to market, including experience with agile methodologies and cross-functional team leadership
• Strong understanding of customer needs in customer service or communication tools, with expertise in data-driven decision making using tools like SQL or analytics platforms
• Excellent communication and stakeholder management skills, with the ability to influence without authority
• Experience in the European market, particularly Germany, and proficiency in English (German a plus)
• Certification in Customer Relations or equivalent professional development

• Competitive monthly salary in the range of €7,000 - €10,000, commensurate with experience
• Fully remote work with flexible hours and opportunities for occasional team meetups in Berlin
• Comprehensive health and wellness benefits, including medical insurance, gym memberships, and mental health support
• Generous vacation policy with 30+ days off per year, plus parental leave and sabbatical options
• Professional development stipend for courses, conferences, and certifications
• Stock options and performance bonuses to share in company success
• Collaborative culture with access to cutting-edge tools and global team events