Join Legrand as a Senior Support Engineer, where you'll provide advanced technical assistance and resolve complex customer issues in electrical and digital building solutions. This remote role offers the chance to leverage your expertise in a collaborative, innovative environment.

As a Senior Support Engineer at Legrand, you will play a pivotal role in ensuring the seamless operation of our cutting-edge electrical and digital building infrastructure solutions. You will handle advanced technical inquiries from customers worldwide, diagnose and resolve complex issues related to our product lines, including lighting controls, power distribution, and smart building systems. Collaborating with cross-functional teams, you will contribute to product improvements based on real-world feedback and escalate issues to development when necessary.

Your day-to-day responsibilities will include analyzing support tickets, providing detailed technical guidance via phone, email, or chat, and creating knowledge base articles to empower our support team. You will also mentor junior engineers, conduct root cause analysis on recurring problems, and ensure compliance with industry standards for safety and reliability.

Legrand values innovation and customer satisfaction, and in this role, you'll have the opportunity to work on exciting projects that enhance sustainable building technologies. This position is ideal for a seasoned professional passionate about technology and eager to make a tangible impact in a global leader in the electrical industry.

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field
• At least 5 years of experience in technical support or engineering roles
• Proficiency in troubleshooting hardware and software systems, particularly in building automation and electrical infrastructure
• Strong knowledge of networking, IoT devices, and programming languages like Python or C#
• Excellent problem-solving skills and ability to handle escalated support tickets
• Experience with customer-facing support tools such as Zendesk or Jira
• Fluency in English and Portuguese
• Ability to work independently in a remote setting

• Competitive monthly salary with performance bonuses
• Comprehensive health insurance and dental coverage
• Remote work flexibility with home office setup allowance
• Professional development opportunities, including certifications and training programs
• Paid time off and flexible working hours
• Access to global team collaboration tools and resources
• Employee assistance programs for wellness and work-life balance