EPAM Systems is seeking a Senior Technical Support Engineer specializing in MacOS to deliver exceptional technical assistance and resolve complex issues for our global clients. This remote role offers the opportunity to work from Argentina, leveraging your expertise in Apple ecosystems to support innovative software solutions.

EPAM Systems, a leading global provider of digital platform engineering and software development services, is looking for a talented Senior Technical Support Engineer with expertise in MacOS to join our dynamic team. In this role, you will be the go-to expert for resolving advanced technical issues related to Apple products and services, ensuring seamless operations for our clients across various industries.

Your primary responsibilities will include providing tier-3 support for MacOS-based systems, diagnosing hardware and software problems, and implementing solutions that enhance user experience and system reliability. You will collaborate with cross-functional teams, including developers and product managers, to address bugs, deploy updates, and optimize performance in enterprise environments. Additionally, you will contribute to knowledge base articles, mentor junior support staff, and participate in on-call rotations to maintain 24/7 availability for critical issues.

This position is fully remote, allowing you to work from anywhere in Argentina while being part of EPAM's innovative culture that values creativity, continuous learning, and excellence. If you are passionate about technology and eager to make an impact on a global scale, apply now to advance your career with one of the world's top engineering firms.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in technical support, with at least 3 years focused on MacOS environments
• In-depth knowledge of macOS operating systems, including troubleshooting, system administration, and performance optimization
• Proficiency in scripting languages such as Bash, Python, or AppleScript for automation tasks
• Experience with enterprise-level tools like Jamf Pro, Apple Business Manager, and MDM solutions
• Strong problem-solving skills and ability to handle escalated support tickets
• Excellent communication skills in English; Spanish proficiency is a plus
• Ability to work independently in a remote setting with flexible hours

• Competitive monthly salary range tailored to experience and location
• Fully remote work arrangement with flexible scheduling
• Comprehensive health, dental, and vision insurance coverage
• Professional development opportunities, including certifications and training programs
• Generous paid time off, including vacation and holidays
• Access to EPAM's global network for career growth and mentorship
• Home office setup allowance and ongoing technical support
• Employee assistance programs for wellness and work-life balance