RS&H is seeking a skilled Service Desk Analyst to deliver top-tier IT support, resolving hardware and software issues for our team remotely. This contract position allows you to contribute to innovative projects in a collaborative, forward-thinking environment.

As a Service Desk Analyst at RS&H, you will be the first point of contact for IT-related inquiries from employees across our architecture, engineering, and consulting divisions. Your role involves troubleshooting a wide range of technical issues, from basic hardware malfunctions to software configuration problems, ensuring minimal downtime and optimal user productivity.

In this position, you will utilize remote diagnostic tools to identify and resolve incidents efficiently, escalate complex issues to senior IT staff when necessary, and maintain detailed records in our support ticketing system. You will also contribute to knowledge base articles, helping to empower users with self-service options and reducing future support volume.

RS&H values innovation and client-focused solutions, so you will work in a supportive atmosphere that encourages continuous learning and process improvement. This remote contract role is ideal for professionals passionate about IT support who thrive in a fast-paced, project-driven setting.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 2+ years of experience in IT service desk or help desk support
• Proficiency with Windows and Mac operating systems, Microsoft Office Suite, and common ticketing systems like ServiceNow or Zendesk
• Strong problem-solving skills and ability to communicate technical concepts to non-technical users
• Certifications such as CompTIA A+ or ITIL Foundation are preferred
• Excellent customer service orientation and attention to detail

• Competitive monthly compensation with opportunities for performance-based adjustments
• Flexible remote work schedule to support work-life balance
• Access to ongoing professional development and training resources
• Health and wellness benefits including medical, dental, and vision coverage
• Paid time off and holiday allowances
• Collaborative team environment with exposure to diverse engineering and design projects