As a Service Desk Technician I at Ntiva, you will provide first-line IT support to end-users via phone, email, and remote tools, resolving hardware, software, and network issues efficiently. Join a dynamic team dedicated to delivering exceptional customer service and minimizing downtime for clients.

Ntiva is seeking a motivated Service Desk Technician I to join our remote IT support team. In this entry-level role, you will be the first point of contact for clients experiencing technical difficulties, ensuring quick resolution of issues to maintain productivity.

Key Responsibilities:

• Respond to support tickets through various channels, including phone, email, and chat
• Diagnose and troubleshoot common IT problems related to hardware, software applications, and connectivity
• Document all support interactions in the ticketing system for accurate tracking and follow-up
• Escalate complex issues to higher-level technicians when necessary
• Assist with user account management, password resets, and basic software installations
• Participate in ongoing training to stay updated on emerging technologies and best practices
• Contribute to team knowledge base by documenting solutions to recurring issues

This position offers a great opportunity for growth in the IT field, with exposure to diverse client environments. If you are passionate about technology and customer service, apply today to become part of Ntiva's innovative team.

• High school diploma or equivalent; associate's degree in IT or related field preferred
• 1-2 years of experience in a help desk or customer support role
• Basic knowledge of Windows/macOS operating systems, Microsoft Office, and common networking concepts
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Ability to work in a fast-paced environment and handle multiple tickets simultaneously
• Certifications such as CompTIA A+ or ITIL Foundation are a plus but not required
• Strong problem-solving skills and attention to detail

• Competitive salary with opportunities for performance-based bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching
• Paid time off, including vacation, sick leave, and holidays
• Professional development opportunities, including certification reimbursements
• Remote work flexibility and supportive team environment
• Access to cutting-edge tools and technologies