As a Service Desk Technician at AmSurg, you will provide essential IT support in an office-centric hybrid environment, troubleshooting hardware, software, and network issues to ensure seamless operations in our ambulatory surgery centers. This role offers the opportunity to contribute to a leading healthcare provider while gaining hands-on experience in a dynamic support setting.

AmSurg, a leading provider of ambulatory surgery centers across the United States, is seeking a dedicated Service Desk Technician to join our IT support team in a hybrid role that emphasizes office-based collaboration. In this position, you will serve as the primary point of contact for end-users experiencing technical difficulties, resolving issues efficiently to minimize downtime and support our mission of delivering high-quality patient care.

Your responsibilities will include diagnosing and troubleshooting a wide range of IT problems, from basic hardware malfunctions to complex software configurations. You will utilize remote support tools and on-site resources to assist staff in our surgery centers and corporate offices, maintaining accurate records of all interactions in our ticketing system. Collaboration with other IT team members will be key to escalating advanced issues and implementing proactive solutions to enhance system reliability.

This hybrid role offers a balance of remote and in-office work, fostering a team-oriented environment where you can contribute directly to innovative healthcare IT initiatives. Ideal candidates thrive in fast-paced settings, possess a passion for technology, and are committed to providing exceptional service that aligns with AmSurg's values of integrity and excellence.

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred
• 2+ years of experience in IT service desk or technical support roles, preferably in a healthcare environment
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common networking protocols
• Excellent problem-solving skills and ability to handle multiple support tickets simultaneously
• CompTIA A+ or equivalent certification is a plus
• Effective communication skills, both verbal and written, with a customer-service orientation
• Availability for hybrid work schedule, including occasional on-site presence in office
• Familiarity with helpdesk software tools like ServiceNow or similar ticketing systems

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching
• Generous paid time off, including vacation, sick leave, and holidays
• Professional development opportunities, including certification reimbursements
• Hybrid work flexibility with office-centric collaboration
• Employee assistance program and wellness initiatives
• Competitive salary and performance-based incentives
• Access to modern IT resources and ongoing training in healthcare IT best practices