Elegant Networks PTE. LTD. is seeking a skilled Software Support Engineer to deliver exceptional technical assistance and troubleshooting for our cutting-edge networking software solutions. This remote position allows you to work from home in Argentina, collaborating with a global team to enhance customer satisfaction and product reliability.

Elegant Networks PTE. LTD., a leading provider of innovative networking and software solutions, is excited to offer a remote Software Support Engineer position based in Argentina. In this role, you will be the primary point of contact for customers experiencing issues with our proprietary software applications, ensuring quick resolutions and high satisfaction levels.

Your responsibilities will include diagnosing software bugs, providing step-by-step guidance to users, escalating complex issues to development teams, and maintaining detailed documentation of support interactions. You will collaborate closely with product managers and engineers to relay customer feedback, contributing to continuous improvements in our software ecosystem.

We value proactive problem-solvers who thrive in dynamic environments and are passionate about technology. This position offers the flexibility of remote work, allowing you to balance professional growth with personal life while supporting a global clientele. Join us to make a tangible impact on network reliability and customer success.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2-3 years of experience in software support or technical support roles
• Proficiency in programming languages such as Python, Java, or C++
• Strong knowledge of networking protocols, operating systems (Windows/Linux), and database management
• Excellent problem-solving skills and ability to handle customer inquiries via email, chat, and phone
• Experience with ticketing systems like Zendesk or Jira
• Fluency in English and Spanish; additional languages are a plus
• Ability to work independently in a remote environment with flexible hours

• Competitive monthly salary range tailored to experience and location
• Fully remote work setup with flexible scheduling from home in Argentina
• Comprehensive health and wellness benefits, including medical insurance
• Professional development opportunities, including certifications and training programs
• Generous paid time off and remote work allowance for home office setup
• Collaborative and inclusive company culture with team-building virtual events
• Access to modern tools and software for efficient remote work