As a Senior Analyst in Customer Fulfillment at SC Johnson, you will play a pivotal role in optimizing the end-to-end customer order fulfillment process, ensuring timely delivery and high satisfaction rates for our global consumer products. Leverage your analytical skills to identify inefficiencies, implement process improvements, and collaborate with cross-functional teams to enhance operational excellence.

SC Johnson, a family-owned global leader in household and consumer products, is seeking a talented Sr. Analyst, Customer Fulfillment to join our operations team. In this role, you will analyze and enhance the customer fulfillment lifecycle, from order receipt to delivery, ensuring seamless experiences for our customers worldwide.

Key responsibilities include monitoring key performance indicators (KPIs) for order accuracy, on-time delivery, and customer satisfaction; conducting root cause analysis on fulfillment issues; and developing data-driven recommendations to streamline processes. You will partner with sales, logistics, and IT teams to implement system enhancements and integrate new technologies that support scalable growth.

The ideal candidate thrives in a fast-paced environment, excels at turning data into actionable insights, and is passionate about delivering exceptional customer experiences. If you have a proven track record in optimizing supply chain operations and a commitment to innovation, join us in making a difference in everyday homes around the world.

• Bachelor's degree in Business, Supply Chain Management, or a related field; advanced degree preferred
• 5+ years of experience in customer fulfillment, logistics, or supply chain analysis
• Proficiency in data analysis tools such as Excel, SQL, and Tableau
• Strong understanding of order management systems and ERP software (e.g., SAP)
• Excellent problem-solving skills and ability to handle complex fulfillment challenges
• Experience with process optimization and lean methodologies
• Strong communication skills for collaborating with internal stakeholders and external partners
• Knowledge of international shipping and customs regulations

• Competitive monthly salary with performance-based incentives
• Comprehensive health and wellness benefits package
• Opportunities for professional development and career advancement
• Flexible remote work arrangements
• Generous paid time off and holiday schedule
• Employee discount programs on SC Johnson products
• Collaborative and inclusive company culture
• Access to global mobility programs