Join MemorialCare as a Senior Desktop Support Technician, where you'll provide advanced technical support to ensure seamless operations across our healthcare facilities. Leverage your expertise in troubleshooting and system maintenance to support our mission of delivering exceptional patient care.

MemorialCare is seeking a highly skilled Senior Desktop Support Technician to join our dynamic IT team. In this critical role, you will provide advanced technical assistance to end-users, resolving complex hardware and software issues to minimize downtime and ensure the reliability of our desktop infrastructure. You will collaborate with cross-functional teams to implement system updates, manage asset inventory, and support remote troubleshooting for our distributed workforce.

Key responsibilities include diagnosing and repairing desktop computers, laptops, peripherals, and mobile devices; installing and configuring software applications; performing routine maintenance and upgrades; and documenting support activities in our ticketing system. As a senior team member, you will also mentor junior technicians, contribute to process improvements, and assist in disaster recovery planning.

Our healthcare environment demands a commitment to privacy and security, so familiarity with regulations like HIPAA is essential. If you are passionate about technology and dedicated to supporting healthcare innovation, this role offers the opportunity to make a meaningful impact on patient care delivery.

This is a remote-certified position, requiring the Technical Support Specialist certification to ensure alignment with our high standards for remote collaboration and support excellence.

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
• 5+ years of experience in desktop support, with at least 2 years in a senior or lead role.
• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common imaging tools.
• Strong knowledge of network troubleshooting, hardware repair, and software installation.
• Excellent problem-solving skills and ability to handle high-pressure situations in a healthcare environment.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate preferred.
• Experience with healthcare IT systems and HIPAA compliance is a plus.

• Competitive monthly salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement savings plan with employer matching.
• Professional development opportunities and tuition reimbursement.
• Remote work flexibility with necessary equipment provided.
• Employee wellness programs and access to on-site fitness facilities.