As a Sr Technical Support Account Manager at SAS, you will oversee technical support for major client accounts, ensuring seamless integration and utilization of our advanced analytics solutions while fostering long-term customer relationships.

SAS is seeking a seasoned Sr Technical Support Account Manager to join our dynamic customer success team. In this pivotal role, you will serve as the primary point of contact for high-value client accounts, providing expert technical support, troubleshooting issues, and optimizing the deployment of SAS analytics and business intelligence solutions.

Your responsibilities will include conducting regular account reviews, identifying opportunities for product enhancements, and collaborating with internal teams such as product development, sales, and engineering to address client needs proactively. You will leverage your deep technical expertise to guide clients through complex implementations, ensuring they achieve maximum value from our software suite.

Success in this position requires a customer-centric mindset, strong problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment. By building trusted partnerships with clients, you will contribute to SAS's reputation for excellence in data-driven decision-making tools.

This remote contract position offers the flexibility to work from anywhere in the US, with opportunities to engage virtually or in-person as needed. Join us and play a key role in empowering organizations worldwide with innovative analytics capabilities.

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
• Minimum of 7 years of experience in technical support, account management, or customer success roles within the software industry.
• Proven track record in managing enterprise-level client relationships and resolving complex technical issues.
• Strong knowledge of analytics, data management, and software platforms; familiarity with SAS products is a plus.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and explain technical concepts to non-technical stakeholders.
• Experience with CRM tools, ticketing systems, and project management software.
• Ability to travel occasionally for client meetings or events.
• Certification in relevant technologies (e.g., ITIL, PMP) is advantageous.

• Competitive monthly salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement savings plan with company matching.
• Professional development opportunities, including training and certification reimbursements.
• Remote work flexibility with home office setup support.
• Employee assistance programs and wellness initiatives.
• Access to SAS software and resources for personal use.