Join Early Warning Services as a Senior Technical Writer, crafting clear and comprehensive documentation for cutting-edge financial fraud prevention technologies. Collaborate with engineering and product teams to deliver user-friendly guides that enhance customer experience and compliance.

Early Warning Services, a leader in financial fraud prevention and risk management, is seeking a seasoned Senior Technical Writer to join our dynamic team. In this role, you will develop and maintain high-quality technical documentation for our suite of innovative products, including Zelle® and other payment security solutions. You will work closely with software engineers, product managers, and subject matter experts to create user guides, API references, release notes, and compliance documentation that meets industry standards.

Key responsibilities include gathering requirements from stakeholders, conducting interviews to understand product functionalities, and producing clear, concise materials that support our customers' success. You will ensure all documentation adheres to our style guide and regulatory requirements, while also contributing to knowledge base improvements and training materials. This position offers the opportunity to impact the financial industry by making complex technologies accessible and reliable.

If you have a passion for precision and storytelling through technical content, apply today to help safeguard the future of digital payments at Early Warning Services.

• Bachelor's degree in Technical Writing, English, or a related field; advanced degree preferred.
• 5+ years of experience in technical writing, preferably in the financial services or software industry.
• Proficiency in tools like MadCap Flare, Adobe FrameMaker, or similar documentation software.
• Strong understanding of API documentation, user manuals, and compliance standards in finance.
• Excellent communication skills with the ability to translate complex technical concepts into accessible language.
• Experience with version control systems like Git and agile development processes.
• Ability to work independently and manage multiple projects in a fast-paced environment.

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities, including training and certifications.
• Remote work flexibility and modern home office setup reimbursement.
• Employee wellness programs and team-building events.