Join Zadara Storage as a Staff Cloud Support Engineer and deliver expert technical support for cutting-edge cloud storage solutions. In this remote role, you'll troubleshoot complex issues, collaborate with cross-functional teams, and contribute to enhancing customer satisfaction worldwide.

Zadara Storage is seeking a talented Staff Cloud Support Engineer to join our remote team. In this pivotal role, you will provide advanced technical support for our enterprise-grade cloud storage platforms, ensuring high availability and optimal performance for clients across various industries.

Your day-to-day responsibilities will include diagnosing and resolving complex technical issues related to cloud infrastructure, storage arrays, and data management systems. You will work closely with customers to understand their needs, escalate issues to engineering teams when necessary, and implement proactive solutions to prevent future disruptions. Additionally, you will contribute to knowledge base articles, support documentation, and process improvements to enhance the overall support experience.

As a key member of the support team, you will collaborate with product managers, developers, and sales professionals in a fast-paced, agile environment. This position offers the opportunity to grow your expertise in cloud technologies while making a direct impact on customer success and company innovation.

If you are passionate about cloud computing, have a proven track record in technical support, and thrive in a remote setting, we encourage you to apply and become part of Zadara's mission to revolutionize enterprise storage.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in cloud support engineering, with hands-on expertise in AWS, Azure, or similar platforms
• Strong knowledge of storage technologies, virtualization, and networking protocols
• Proficiency in scripting languages such as Python or Bash for automation
• Excellent problem-solving skills and ability to handle high-pressure situations
• Experience with customer-facing support and ticketing systems like Jira or Zendesk
• Fluency in English; Portuguese is a plus for regional support

• Competitive monthly salary with performance bonuses
• Fully remote work setup with flexible hours
• Comprehensive health, dental, and vision insurance coverage
• Professional development opportunities including certifications and training
• Generous paid time off and remote work stipend for home office setup
• Collaborative and innovative team environment with global reach