Lead a dynamic team of customer support specialists at Samsara, delivering exceptional service for our innovative IoT and fleet management solutions. Drive customer satisfaction, resolve complex issues, and foster a high-performance remote team environment.

Join Samsara as a Supervisor, Customer Support, and take charge of an energetic team dedicated to providing top-tier assistance to our clients using cutting-edge IoT and fleet management technologies. In this pivotal role, you will oversee daily operations, mentor support staff, and ensure that every customer interaction aligns with our commitment to innovation and reliability.

Your responsibilities will include developing and implementing support strategies that enhance response times and resolution rates, analyzing customer feedback to drive product improvements, and collaborating with cross-functional teams to address systemic issues. You'll thrive in a fast-paced, remote setting where you'll leverage your leadership skills to motivate your team, conduct performance reviews, and foster a culture of continuous learning and empathy.

Samsara's mission is to empower businesses with actionable insights from their operations, and as a key player in our customer success ecosystem, you'll contribute directly to that vision. If you have a passion for customer-centric solutions and experience in scaling support functions, this is your opportunity to make a meaningful impact in a growing industry leader.

• Bachelor's degree in Business, Communications, or a related field; advanced degree preferred
• 3+ years of experience in customer support or service roles, with at least 1 year in a supervisory capacity
• Proven track record of leading remote teams and improving customer satisfaction metrics (e.g., CSAT, NPS)
• Strong knowledge of customer support tools and CRM systems (e.g., Zendesk, Salesforce)
• Excellent communication skills in English and Spanish, with the ability to handle escalated issues effectively
• Proficiency in data analysis to monitor KPIs and identify improvement opportunities
• Experience in the software or IoT industry is a plus
• Ability to work flexible hours to support a global customer base

• Competitive monthly salary with performance-based incentives
• Comprehensive health insurance coverage for you and your family
• Remote work flexibility with home office setup allowance
• Generous paid time off, including vacation and holidays
• Opportunities for professional development and career advancement
• Access to Samsara's employee stock purchase program
• Wellness programs and mental health support resources
• Collaborative and inclusive company culture with team-building events