As a Support Engineer II at QuickNode, you will deliver advanced technical support to developers leveraging our blockchain infrastructure, troubleshooting complex issues and enhancing user satisfaction in the Web3 ecosystem. Your expertise will help scale our platform to support innovative decentralized applications worldwide.

QuickNode is a leading provider of blockchain infrastructure, empowering developers to build, launch, and scale decentralized applications with ease. We are seeking a talented Support Engineer II to join our remote team and play a pivotal role in maintaining our reputation for reliable, high-performance services.

In this position, you will act as a key escalations point for complex support tickets, collaborating with engineering teams to resolve issues related to node deployment, API performance, and protocol integrations. You will monitor system health, contribute to knowledge base articles, and proactively identify trends to improve our platform's stability. Our users range from indie developers to enterprise clients, so your ability to translate technical concepts into actionable insights will be crucial.

Daily responsibilities include triaging support requests via email, chat, and our portal; performing root cause analysis on incidents; and conducting user training sessions on best practices for utilizing QuickNode's endpoints and tools. You will also participate in on-call rotations to ensure 24/7 coverage for critical issues, fostering a supportive environment where innovation thrives.

If you are passionate about blockchain technology and thrive in a dynamic, fast-paced setting, QuickNode offers the perfect opportunity to advance your career while contributing to the future of Web3.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3+ years of experience in technical support, customer success, or engineering roles within software or blockchain environments
• Strong proficiency in JavaScript, Node.js, and API integrations; familiarity with blockchain technologies like Ethereum, Solana, or IPFS is highly desirable
• Excellent problem-solving skills with the ability to diagnose and resolve issues in distributed systems and cloud infrastructures
• Outstanding communication skills, both written and verbal, to interact with technical and non-technical stakeholders
• Experience with tools like Zendesk, Jira, or similar ticketing systems; knowledge of monitoring tools (e.g., Datadog, Prometheus) is a plus
• Ability to work independently in a remote setting with a focus on collaboration across global teams

• Competitive monthly salary with performance-based incentives
• Fully remote work environment with flexible hours to accommodate global teams
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development stipend for courses, certifications, and conferences in blockchain and tech
• Access to cutting-edge tools, hardware allowances, and home office setup support
• Opportunities for equity participation and career growth in a rapidly expanding Web3 company
• Vibrant company culture with virtual team-building events and community involvement