As a Support Engineer at Snowflake, you will provide expert technical support for our cloud-based data warehousing platform, helping customers optimize their data solutions in a fast-paced environment.

Snowflake is seeking a dedicated Support Engineer to join our Paris-based team on a remote contract basis. In this role, you will be the frontline technical expert, assisting customers with our industry-leading cloud data platform. You will diagnose and resolve issues related to data ingestion, querying, performance optimization, and integration with third-party tools.

Daily responsibilities include triaging support tickets, reproducing customer issues in a controlled environment, and collaborating with engineering teams to escalate and resolve complex problems. You will also contribute to knowledge base articles, customer documentation, and proactive outreach to prevent issues. Our platform powers thousands of organizations worldwide, from startups to Fortune 500 companies, making data accessible and scalable.

This position offers the chance to work with cutting-edge technology in a dynamic, high-growth company known for its data cloud innovation. If you thrive in a customer-centric role and have a passion for cloud technologies, Snowflake provides an ideal environment to advance your career while delivering real impact.

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2+ years of experience in technical support or customer-facing roles in software environments
• Strong knowledge of SQL, cloud computing (AWS, Azure, or GCP), and data management principles
• Excellent problem-solving skills and ability to troubleshoot complex issues
• Proficiency in programming languages such as Python or Java
• Experience with Linux/Unix systems and networking basics
• Strong communication skills in English; French proficiency is a plus
• Ability to work in a remote, contract-based role with flexible hours

• Competitive monthly salary with performance-based incentives
• Comprehensive health and dental insurance coverage
• Remote work flexibility with home office setup allowance
• Professional development opportunities, including certifications and training
• Generous paid time off and flexible scheduling
• Access to Snowflake's innovative tools and community events
• Collaborative and inclusive company culture with global team support