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Certified Remote
PUBLISHED
Nov 19, 2025
Join Olly Olly as a Support Specialist, where you'll provide exceptional customer service and resolve technical issues to ensure user satisfaction. This remote role offers the opportunity to make a real impact in a dynamic team environment.
Olly Olly is seeking a dedicated Support Specialist to join our growing team. In this role, you will be the first point of contact for customers experiencing issues with our innovative software platform, providing timely and empathetic resolutions to enhance user experience. Responsibilities include handling inbound support requests via email, chat, and phone, diagnosing problems, and escalating complex issues to the appropriate technical teams when necessary.
You'll collaborate closely with product and engineering teams to relay customer feedback, contributing to continuous product improvements. Our ideal candidate thrives in a fast-paced environment, possesses a customer-centric mindset, and is committed to delivering high-quality support that aligns with our company's values of innovation and reliability.
This position is perfect for someone passionate about technology and helping others, with opportunities for career growth in a supportive, remote-first culture.
The employer recommends obtaining this certification to validate your skills and enhance your application.
Note: You can still apply for this position without the certification, but having it will make your profile stand out and may be required to move forward in the hiring process.