Lead a dynamic team of customer service professionals at Boldr, driving performance and delivering outstanding client experiences in a fully remote environment. As a key player in our Mexico-based operations, you'll motivate your team to exceed targets while fostering a positive and productive workplace from the comfort of home.

At Boldr, we are revolutionizing customer experience solutions through innovative outsourcing services, and we're looking for a passionate Team Captain to join our remote workforce in Mexico. In this pivotal role, you'll oversee a team of dedicated customer service agents, ensuring they provide top-tier support to our global clients across various industries. Your day-to-day responsibilities will include setting clear goals, conducting regular performance reviews, implementing training initiatives to enhance team skills, and collaborating with operations managers to align with business objectives.

You'll thrive in a fast-paced, results-oriented environment where your leadership directly impacts customer satisfaction and team morale. By leveraging data-driven insights, you'll identify areas for improvement and drive continuous enhancement in service delivery. This position offers the autonomy to innovate in team management while being part of a collaborative culture that values work-life balance and professional growth.

If you're a natural leader with a commitment to excellence and a knack for inspiring others, join Boldr and captain your team to new heights of success in the competitive world of customer experience management.

• Proven leadership experience in customer service or sales teams, with at least 3 years in a supervisory role
• Strong communication and interpersonal skills to mentor and motivate team members
• Proficiency in performance metrics, coaching, and conflict resolution
• Familiarity with remote team management tools and CRM systems
• Bilingual abilities (English and Spanish) preferred for diverse client interactions
• Ability to work flexible hours to accommodate international clients

• Fully remote work setup allowing flexibility from anywhere in Mexico
• Competitive monthly salary with performance-based incentives
• Comprehensive health and wellness benefits, including medical insurance
• Professional development opportunities and leadership training programs
• Supportive company culture with team-building virtual events
• Generous paid time off and remote work equipment stipend