As a Technical Account Manager at Snap Tech IT, LLC, you will act as the vital link between our clients and technical teams, ensuring seamless implementation of IT solutions and maximizing client satisfaction. Drive growth by identifying opportunities and providing expert guidance in a fast-paced remote environment.

Snap Tech IT, LLC is seeking a dedicated Technical Account Manager to join our innovative team. In this role, you will manage key client accounts, serving as their trusted advisor for all technical needs and ensuring the successful delivery of our IT solutions. Your responsibilities will include conducting regular check-ins to assess client satisfaction, identifying upsell opportunities, and coordinating with internal technical teams to resolve any issues promptly.

You will play a crucial part in translating complex technical concepts into actionable business strategies, helping clients optimize their IT infrastructure for better performance and efficiency. Collaborating closely with sales, support, and product development teams, you will contribute to the overall growth of the company by fostering long-term partnerships and achieving exceptional customer retention rates.

This remote certified position requires a passion for technology and client success, with opportunities to advance your career in a supportive, forward-thinking organization committed to excellence in the IT sector.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• At least 3-5 years of experience in account management, preferably in a technical or IT services role
• Strong understanding of IT infrastructure, software solutions, and cloud services
• Excellent communication and interpersonal skills to build and maintain client relationships
• Proficiency in CRM tools like Salesforce or similar platforms
• Ability to troubleshoot technical issues and collaborate with engineering teams
• Certification as a Technical Support Specialist (required for this remote certified position)
• Proven track record of meeting sales targets and driving customer success metrics

• Competitive monthly salary with performance-based bonuses
• Fully remote work flexibility to support work-life balance
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off, including vacation and sick days
• Professional development opportunities, including certification reimbursements
• Access to cutting-edge IT tools and resources
• Collaborative team environment with regular virtual team-building events
• 401(k) retirement savings plan with company matching