Join Xerox as a Technical Helpdesk & Digital Remote Support Professional II, where you'll provide expert IT support and resolve technical issues for clients remotely to ensure seamless operations and high customer satisfaction.

Xerox is seeking a skilled Technical Helpdesk & Digital Remote Support Professional II to join our dynamic remote support team. In this role, you will act as the first point of contact for end-users experiencing technical difficulties, providing efficient and effective solutions to minimize downtime and enhance user experience.

Your primary responsibilities will include diagnosing and resolving a wide range of IT issues, from hardware malfunctions to software glitches, via phone, email, chat, and remote access tools. You will collaborate with cross-functional teams to escalate complex problems and contribute to the continuous improvement of our support processes. This position requires a proactive mindset, attention to detail, and a commitment to delivering exceptional service that aligns with Xerox's reputation for innovation and reliability.

As part of a global leader in digital services, you will support diverse clients across various industries, gaining exposure to cutting-edge technologies and contributing to solutions that drive business success. If you thrive in a remote environment and have a passion for technology and customer service, this is your opportunity to advance your career with Xerox.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• At least 3-5 years of experience in technical support, helpdesk operations, or IT service roles
• Strong knowledge of Windows and macOS operating systems, networking fundamentals, and common software applications
• Proficiency in remote support tools such as TeamViewer, Remote Desktop, or similar platforms
• Excellent problem-solving skills and ability to troubleshoot hardware and software issues
• Outstanding communication skills, both written and verbal, with a customer-focused approach
• Certifications in IT support (e.g., CompTIA A+, ITIL) are highly desirable
• Ability to work in a fast-paced environment and handle multiple support tickets simultaneously

• Competitive monthly salary with performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Remote work flexibility with home office setup allowance
• Professional development opportunities, including certification reimbursements
• Paid time off, including vacation, sick leave, and holidays
• Employee assistance program for mental health and wellness support
• Access to Xerox's employee discount programs and retirement savings plans