Join TSYS Europe (Deutschland) GmbH as a Technical Support Analyst I, where you'll provide first-line technical support to ensure seamless operations in our financial payment processing systems. This role offers an opportunity to grow in a dynamic fintech environment while resolving IT issues and supporting end-users across Europe.

TSYS Europe (Deutschland) GmbH, a leading provider of payment processing and financial technology solutions, is seeking a motivated Technical Support Analyst I to join our IT support team in Cologne. In this entry-level role, you will be the first point of contact for internal and external users experiencing technical difficulties, ensuring minimal downtime and high satisfaction levels.

Your daily responsibilities will include monitoring support tickets, diagnosing issues related to hardware, software, and network connectivity, and providing step-by-step guidance to resolve them. You will collaborate with senior analysts and development teams to escalate complex problems and contribute to knowledge base articles for proactive support.

This position is ideal for recent graduates or early-career professionals passionate about technology and customer service. At TSYS, you'll work in a collaborative environment that values innovation and employee growth, supporting global financial transactions that power businesses across Europe.

If you thrive in a fast-paced setting and have a keen eye for detail, this role offers a solid foundation for advancing your career in fintech IT support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 1-2 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of Windows and Linux operating systems, networking basics, and common software applications.
• Excellent problem-solving skills and ability to troubleshoot hardware and software issues.
• Proficiency in English and German; additional European languages are a plus.
• Customer-oriented mindset with strong communication skills.
• Familiarity with ticketing systems like ServiceNow or Zendesk.

• Competitive monthly salary with performance-based bonuses.
• Comprehensive health insurance and pension contributions.
• 30 days of annual leave plus public holidays.
• Professional development opportunities, including certifications in IT support.
• Flexible working hours and remote work options.
• Employee assistance programs and wellness initiatives.
• Access to modern office facilities in Cologne with team-building events.