Join UpGuard as a Technical Support Analyst to deliver top-tier technical assistance to clients navigating cybersecurity challenges. You'll troubleshoot complex issues, provide proactive solutions, and help safeguard organizations against digital threats in a dynamic remote environment.

UpGuard is a leading cybersecurity platform dedicated to helping organizations manage and mitigate third-party risks. As a Technical Support Analyst, you will play a crucial role in ensuring our clients receive seamless assistance with our innovative solutions.

Your primary responsibilities will include responding to customer inquiries via email, chat, and phone, diagnosing technical issues related to our platform, and guiding users through resolutions. You'll collaborate with engineering and product teams to escalate bugs or feature requests, contribute to knowledge base articles, and participate in on-call rotations to maintain high service levels.

In this remote contract position, you'll thrive in a fast-paced environment where attention to detail and customer empathy are key. We're looking for someone passionate about cybersecurity who can turn challenges into opportunities for client success. Join us to make a tangible impact on global security postures while growing your expertise in a supportive team.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2 years of experience in technical support or customer service within the IT or cybersecurity domain
• Strong knowledge of networking, operating systems (Windows, Linux), and common cybersecurity tools
• Excellent problem-solving skills and ability to communicate technical concepts to non-technical users
• Proficiency in English; Spanish is a plus for regional support
• Experience with ticketing systems like Zendesk or Jira
• Ability to work independently in a remote setting with flexible hours

• Competitive monthly salary range tailored to experience and location
• Fully remote work with flexible scheduling to support work-life balance
• Comprehensive health insurance coverage for you and your family
• Opportunities for professional development, including cybersecurity certifications
• Generous paid time off and remote work stipend for home office setup
• Collaborative team environment with access to cutting-edge tools and resources
• Performance-based bonuses and career advancement paths