The Technical Support Analyst at the City of Arvada will deliver critical IT assistance to city employees and residents, troubleshooting hardware, software, and network issues to maintain efficient public services. This role offers the opportunity to contribute to community operations in a supportive government environment.

The City of Arvada is seeking a dedicated Technical Support Analyst to join our Information Technology team. In this role, you will be the first point of contact for resolving technical issues, ensuring that city staff and community members can access reliable IT resources. Responsibilities include diagnosing and repairing hardware and software problems, installing and configuring systems, maintaining network connectivity, and providing user training on best practices.

You will collaborate with various departments, from public works to administration, to support the city's digital infrastructure. This position requires a proactive approach to identifying potential issues and implementing solutions that enhance operational efficiency. As a key contributor to Arvada's commitment to excellent public service, you will help bridge the gap between technology and community needs.

The ideal candidate thrives in a dynamic environment, communicates effectively with non-technical users, and stays current with emerging technologies. Join us in making Arvada a smarter, more connected city.

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
• At least 2 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of Windows and macOS operating systems, networking basics, and common office software.
• Excellent problem-solving skills and customer service orientation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer relations or IT support fundamentals preferred.

• Competitive salary with monthly range of $4500-$6500, commensurate with experience.
• Comprehensive health, dental, and vision insurance coverage.
• Generous retirement plan including Colorado Public Employees' Retirement Association (PERA) benefits.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities and tuition reimbursement.
• Employee wellness programs and flexible work arrangements.