Learn IT support through hands-on apprenticeship. Work with real customers while receiving structured training. Perfect launchpad for IT career with growth potential.

Embark on your IT career journey through our Technical Support Apprenticeship program! This comprehensive 1-year program combines real-world experience with structured learning, designed specifically for aspiring IT professionals.

Apprenticeship Structure:

Phase 1: Foundation (Months 1-2)

• IT support fundamentals and best practices
• Customer service excellence training
• Basic hardware and software troubleshooting
• Ticketing system and documentation skills
• Shadowing senior support technicians

Phase 2: Application (Months 3-4)

• Independent handling of Level 1 support tickets
• Remote desktop support and diagnostics
• Network connectivity troubleshooting
• Operating system support (Windows/macOS)
• Mobile device support basics

Phase 3: Specialization (Months 5-6)

• Choose a specialization track:
  • Network Support
  • Security Operations
  • Cloud Services
  • Hardware Maintenance
• Advanced troubleshooting techniques
• Project-based learning
• Career planning and certification prep

What You'll Experience:

• Real customer interactions from day one
• Mentorship from industry veterans
• Access to cutting-edge IT tools and software
• Weekly skill-building workshops
• Monthly performance reviews
• Portfolio development projects

Skills You'll Master:

• Technical problem-solving methodology
• Customer communication and de-escalation
• Remote support tools and technologies
• Documentation and knowledge management
• Time management and prioritization
• Team collaboration and leadership

Support System:

• Dedicated mentor throughout the program
• Peer learning groups
• Online resource library
• Regular check-ins with program coordinator
• Access to certification study materials

Why Choose This Apprenticeship?

• Paid learning experience
• Guaranteed skill development
• Industry-recognized credentials
• Job placement assistance
• Networking opportunities
• Portfolio of completed projects

Success Stories: 90% of our apprentices secure full-time IT positions within 3 months of completion, with average starting salaries 40% higher than entry-level positions.

• Strong desire to learn IT
• Excellent communication skills
• Problem-solving mindset
• Basic computer literacy
• Commitment to 1-year program

• Paid apprenticeship program
• Multiple certification opportunities
• One-on-one mentorship
• Flexible learning schedule
• Job placement assistance
• Professional networking events