As a Technical Support Engineer II at DocuSign, you will provide advanced technical assistance to customers integrating Salesforce with our e-signature solutions, ensuring seamless operations and high satisfaction levels. This remote contract role offers the opportunity to leverage your expertise in a dynamic software environment.

DocuSign is seeking a skilled Technical Support Engineer II with Salesforce expertise to join our remote contract team. In this role, you will act as a key point of contact for enterprise customers facing issues with Salesforce-DocuSign integrations, diagnosing problems, and implementing effective solutions to minimize downtime.

Your day-to-day responsibilities will include analyzing support tickets, collaborating with engineering teams on escalations, and contributing to knowledge base articles to empower self-service support. You will also participate in proactive outreach to at-risk accounts, ensuring optimal use of our platform for digital agreement management.

This position requires a deep understanding of software support best practices and a customer-centric approach. As part of DocuSign's innovative culture, you will have the chance to influence product improvements based on real-world feedback, all while working remotely from Brazil.

Ideal candidates are proactive problem-solvers passionate about technology and committed to delivering exceptional support in a fast-paced SaaS environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3-5 years of experience in technical support, with at least 2 years focused on Salesforce integrations
• Proficiency in Salesforce CRM, including Apex, Visualforce, and Lightning components
• Strong knowledge of DocuSign APIs and e-signature workflows
• Excellent troubleshooting skills and experience with cloud-based services (AWS, Azure)
• Ability to communicate complex technical concepts to non-technical stakeholders
• Experience with ticketing systems like Zendesk or Salesforce Service Cloud
• Proficiency in English; Portuguese is a plus for Brazil-based support

• Competitive monthly salary with performance bonuses
• Flexible remote work schedule
• Comprehensive health and dental insurance coverage
• Paid time off and holiday allowances
• Professional development opportunities, including Salesforce certifications
• Access to DocuSign's wellness programs and employee assistance resources
• Collaborative global team environment with modern tools and technology