CrowdStrike is seeking a skilled Technical Support Engineer specializing in LogScale to deliver exceptional support for our advanced logging and observability platform. In this remote role based in Mexico, you'll troubleshoot complex issues, collaborate with global teams, and help customers maximize the value of our cloud-native SIEM solutions.

As a Technical Support Engineer - LogScale at CrowdStrike, you will play a crucial role in ensuring our customers receive top-tier assistance with our innovative LogScale platform, a powerful tool for real-time log management and analysis in cybersecurity operations. Working remotely from Mexico, you will diagnose and resolve technical issues, provide guidance on best practices, and escalate complex problems to engineering teams as needed. CrowdStrike, a leader in endpoint protection and cyber threat intelligence, values innovation and customer success, offering you the chance to contribute to cutting-edge solutions that protect organizations worldwide. Your day-to-day responsibilities will include monitoring support tickets, conducting root cause analysis, creating knowledge base articles, and participating in on-call rotations to maintain 24/7 coverage. This position requires a proactive mindset, technical expertise, and a passion for helping customers navigate the complexities of modern IT security landscapes. Join us to advance your career in a dynamic, fast-paced environment where your contributions directly impact global security.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support, preferably in cybersecurity or software environments.
• Strong knowledge of LogScale (formerly Humio) or similar logging and observability tools.
• Proficiency in Linux/Unix systems, networking, and cloud platforms like AWS, Azure, or GCP.
• Excellent problem-solving skills and ability to handle high-pressure situations.
• Fluency in English and Spanish; strong communication skills for customer interactions.
• Experience with scripting languages such as Python or Bash is a plus.

• Fully remote work setup with flexible hours to support work-life balance.
• Competitive monthly salary range tailored to experience and location.
• Opportunities for professional development and certifications in cybersecurity.
• Access to CrowdStrike's comprehensive health and wellness benefits package.
• Collaborative global team environment with regular virtual team-building activities.
• Generous paid time off and support for continuous learning.