Join Nutanix as a Technical Support Engineer specializing in Site Reliability Engineering (SRE) to deliver exceptional technical support for our hyperconverged infrastructure solutions. Collaborate with global teams to troubleshoot complex issues, optimize system performance, and ensure high availability for enterprise customers.

Nutanix is a leading provider of cloud software that simplifies enterprise infrastructure management, enabling organizations to run applications anywhere with ease and efficiency. We are seeking a talented Technical Support Engineer (SRE) to join our Barcelona-based team, focusing on maintaining the reliability and scalability of our cutting-edge solutions.

In this role, you will act as the primary point of contact for technical escalations, diagnosing and resolving issues related to Nutanix's hyperconverged infrastructure, cloud integration, and hybrid environments. You will leverage SRE principles to proactively monitor systems, implement automation for incident response, and contribute to post-mortem analyses to prevent future disruptions. Collaboration with product engineering, customer success, and field teams will be key to driving customer satisfaction and product improvements.

Key responsibilities include:

• Providing 24/7 support coverage through on-call rotations, ensuring rapid resolution of critical incidents.
• Analyzing logs, metrics, and alerts to identify root causes of performance bottlenecks or failures.
• Developing and maintaining runbooks, scripts, and tools to streamline support processes.
• Participating in capacity planning and disaster recovery exercises to uphold service level objectives (SLOs).
• Engaging with customers to gather requirements and deliver tailored solutions that enhance their operational resilience.

This position offers the opportunity to work remotely while being part of a dynamic, innovative company at the forefront of enterprise cloud computing. If you are passionate about reliability engineering and thrive in a collaborative environment, we encourage you to apply.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support, systems engineering, or SRE roles.
• Strong proficiency in Linux/Unix systems, scripting (Python/Bash), and automation tools.
• In-depth knowledge of cloud platforms (AWS, Azure, or GCP), networking, and virtualization technologies.
• Experience with monitoring tools like Prometheus, Grafana, or ELK stack.
• Excellent problem-solving skills and ability to work in a fast-paced, on-call environment.
• Strong communication skills for interacting with customers and cross-functional teams.
• Familiarity with Nutanix products or similar hyperconverged infrastructure is a plus.

• Competitive monthly salary with performance-based incentives.
• Comprehensive health and dental insurance coverage.
• Flexible remote work arrangements and home office setup allowance.
• Professional development opportunities, including certifications and training programs.
• Generous paid time off and parental leave policies.
• Access to Nutanix University for ongoing learning and career growth.
• Collaborative and innovative work culture with global team interactions.