Join Linde as a Technical Support Engineer and provide expert technical assistance to customers and internal teams for our innovative industrial gas solutions and equipment. In this remote role, you'll troubleshoot complex issues, ensure operational efficiency, and drive customer satisfaction through proactive support.

Linde, a global leader in industrial gases and engineering solutions, is looking for a dedicated Technical Support Engineer to join our remote team. You will play a crucial role in supporting our customers and internal stakeholders by diagnosing and resolving technical issues related to our gas supply systems, equipment, and digital platforms. Your expertise will help minimize downtime, optimize performance, and enhance the reliability of our solutions across various industries.

In this position, you will collaborate with cross-functional teams to analyze support tickets, perform root cause analysis, and implement preventive measures. You will also contribute to knowledge base development, mentor junior support staff, and participate in on-call rotations to ensure 24/7 coverage. This role offers the opportunity to work with state-of-the-art technology in a dynamic environment, where your contributions directly impact our commitment to safety, innovation, and sustainability.

Key responsibilities include:

• Providing timely and accurate technical support via phone, email, and remote access tools
• Documenting resolutions and escalating complex issues to senior engineers or product teams
• Conducting system tests and validations to verify fixes
• Staying updated on industry trends, product updates, and best practices in technical support
• Contributing to process improvements to enhance support efficiency and customer experience

If you are passionate about engineering excellence and customer-focused problem-solving, apply today to become part of Linde's innovative team.

• Bachelor's degree in Engineering, Computer Science, or a related field
• 3+ years of experience in technical support, preferably in an industrial or manufacturing environment
• Strong knowledge of networking, hardware troubleshooting, and software applications
• Proficiency in diagnostic tools and customer service best practices
• Excellent problem-solving skills and ability to communicate technical concepts to non-technical audiences
• Certification as a Technical Support Specialist or equivalent
• Ability to work independently in a remote setting with strong time management

• Competitive monthly salary range with performance bonuses
• Fully remote work flexibility to support work-life balance
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with company matching
• Paid time off, including vacation, sick leave, and holidays
• Professional development opportunities and certification reimbursements
• Access to cutting-edge tools and ongoing training programs