Provide remote support for users of Traina Solutions' blockchain training apps. Troubleshoot issues and guide juniors through platform features.

Traina Solutions Inc. offers training solutions, and we're hiring a remote certified technical support specialist to assist our blockchain app users.

Certified in technical support, you'll handle inquiries over 10 months, ensuring smooth learning experiences.

Support Duties:

• Respond to tickets via Zendesk, resolving setup and usage issues.
• Create tutorials and FAQs for common problems.
• Escalate complex bugs to developers.
• Conduct virtual sessions for user onboarding.

User Base: From beginners to intermediates exploring blockchain development.

We value empathy and clear communication in this role, which is crucial for our educational mission.

Tools: Support software, video conferencing, and knowledge bases.

This project builds your support expertise while contributing to tech education.

• Technical support basics
• Communication skills
• Blockchain interest
• Ticket management

• Steady salary
• Training materials
• Career growth path
• Work-life balance