Platform Accounting Group is seeking a dedicated Technical Support Specialist (Level 1) to assist users with IT issues related to our accounting software platform. In this remote contract role, you'll provide front-line support, troubleshoot problems, and contribute to a seamless user experience in the finance sector.

Platform Accounting Group is a leading provider of innovative accounting solutions, helping businesses streamline their financial operations through advanced software platforms. We are excited to expand our support team with a Technical Support Specialist (Level 1) who will play a crucial role in ensuring our clients receive prompt and effective assistance.

As a Technical Support Specialist, you will be the first point of contact for users experiencing issues with our platform. Your responsibilities will include diagnosing and resolving technical problems via phone, email, or chat, documenting support interactions, and escalating complex issues to higher-level support when necessary. You will also contribute to knowledge base articles and participate in ongoing training to stay updated with platform enhancements.

This position is ideal for someone passionate about technology and customer service, with a keen interest in the finance industry. Working remotely, you'll collaborate with a distributed team to maintain high standards of support excellence. Join us and help empower businesses with reliable accounting tools that drive success.

• High school diploma or equivalent; associate's degree in IT or related field preferred
• 1-2 years of experience in technical support or customer service
• Basic knowledge of computer hardware, software, and networking
• Familiarity with accounting or financial software is a plus
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication abilities
• Ability to work independently in a remote environment
• Proficiency in Microsoft Office Suite and ticketing systems

• Competitive monthly salary based on experience
• Flexible remote work schedule
• Opportunities for professional development and training
• Health and dental insurance options
• Paid time off and holiday pay
• Access to cutting-edge accounting technology tools
• Supportive team environment with mentorship programs