As a Telecom Engineer and CCaaS Specialist at Concentrix, you will design, implement, and optimize contact center as a service solutions to deliver seamless customer communication experiences. This remote contract role offers the opportunity to work with cutting-edge telecom technologies in a leading global customer experience company.

Concentrix, a global leader in customer experience solutions, is seeking a talented Telecom Engineer specializing in CCaaS to join our innovative team. In this role, you will be responsible for architecting and deploying cloud-based contact center platforms that integrate voice, chat, and digital channels to elevate customer interactions. You will collaborate with cross-functional teams to ensure robust, scalable telecom infrastructures that align with business objectives.

Key responsibilities include assessing current telecom setups, recommending optimizations, and implementing CCaaS solutions using modern technologies like WebRTC and AI-driven routing. You will troubleshoot complex issues, perform system integrations, and conduct performance testing to maintain high availability and compliance with industry standards. Additionally, you will contribute to strategic planning by providing insights on emerging telecom trends and best practices for contact center efficiency.

This position is ideal for a proactive engineer passionate about telecommunications and customer-centric technologies. With Concentrix's commitment to innovation and employee growth, you will have the platform to make a tangible impact on global customer experiences while advancing your expertise in a supportive, remote environment.

• Bachelor's degree in Telecommunications, Computer Science, or a related field
• Minimum 3-5 years of experience in telecom engineering with a focus on CCaaS platforms (e.g., Genesys, Avaya, or Cisco)
• Strong knowledge of VoIP, SIP protocols, and cloud-based communication systems
• Proficiency in network design, troubleshooting, and integration of telecom solutions
• Experience with contact center technologies, including IVR, ACD, and workforce management tools
• Excellent problem-solving skills and ability to work in a fast-paced environment
• Fluency in English; Spanish proficiency is a plus
• Relevant certifications such as CCNA, CCNP, or CCaaS-specific credentials

• Competitive monthly salary with performance-based incentives
• Flexible remote work arrangement supporting work-life balance
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Professional development opportunities, including training and certifications
• Generous paid time off and holiday allowances
• Access to global career advancement paths within Concentrix
• Employee assistance programs and mental health support