Join Tsunami Tsolutions as a Tier 1 Technician on our Aircraft Maintenance Operations Help Desk, where you'll provide essential first-line support to resolve technical issues and ensure smooth aviation operations. This remote contract role offers the opportunity to contribute to critical maintenance processes in a dynamic team environment.

Tsunami Tsolutions is seeking a dedicated Tier 1 Technician to join our Aircraft Maintenance Operations Help Desk team. In this vital role, you will serve as the first point of contact for resolving technical inquiries related to aircraft maintenance systems, ensuring minimal downtime and optimal operational efficiency for our clients in the aviation industry.

Your primary responsibilities will include triaging incoming support requests via phone, email, and chat; diagnosing and resolving basic hardware, software, and connectivity issues; and escalating complex problems to higher-tier support when necessary. You will document all interactions in our centralized ticketing system, maintain accurate records of resolutions, and collaborate with field technicians to provide real-time guidance on maintenance protocols.

This position requires a proactive approach to problem-solving, with a focus on delivering high-quality customer service to internal stakeholders such as aircraft mechanics, operations managers, and engineering teams. As a remote contract role, you will thrive in a fast-paced environment that values precision, safety, and innovation in aviation support services.

Tsunami Tsolutions is committed to fostering a diverse and inclusive workplace, and we encourage applications from candidates passionate about aviation technology and help desk operations.

• High school diploma or equivalent; associate's degree in aviation maintenance, IT, or related field preferred
• 1-2 years of experience in a help desk or technical support role, ideally in aviation or manufacturing
• Basic knowledge of aircraft maintenance systems, tools, and terminology
• Proficiency in troubleshooting hardware, software, and network issues
• Strong communication skills, both written and verbal, for interacting with technicians and operators
• Ability to work independently in a remote setting with reliable internet access
• Familiarity with ticketing systems like ServiceNow or Zendesk
• Willingness to participate in on-call rotations as needed

• Competitive monthly salary with potential for performance bonuses
• Flexible remote work schedule to support work-life balance
• Comprehensive health, dental, and vision insurance coverage
• Paid time off and holiday benefits
• Opportunities for professional development and certifications in aviation IT
• Access to cutting-edge tools and technologies in the aviation sector
• Supportive team environment with mentorship from senior technicians
• Employee assistance programs for wellness and financial planning