Join Concentrix as a bilingual Training Specialist in Barcelona, where you'll design and deliver impactful training programs in Spanish and English to empower customer service teams and drive operational excellence.

As a Training Specialist at Concentrix, you will play a key role in developing and delivering training programs to support our customer experience teams. Your responsibilities will include creating engaging learning materials, conducting workshops and onboarding sessions in both Spanish and English, assessing training effectiveness, and collaborating with operations leaders to identify skill gaps. This on-site position in Barcelona offers the chance to contribute to a dynamic environment focused on innovation in customer service delivery. You will work closely with diverse teams to ensure high standards of service quality and employee development, fostering a culture of continuous improvement and professional growth.

• Bachelor's degree in Education, Human Resources, or a related field
• Fluency in both Spanish and English (written and spoken)
• Minimum 2 years of experience in training or adult education
• Strong presentation and facilitation skills
• Knowledge of customer service best practices
• Proficiency in Microsoft Office Suite and learning management systems
• Excellent organizational and interpersonal skills
• Ability to work on-site in Barcelona

• Competitive monthly salary with performance incentives
• Comprehensive health and dental insurance
• Paid time off and flexible working hours
• Professional development opportunities and training programs
• Employee assistance program for mental health support
• On-site gym and wellness facilities
• Career advancement paths within a global company