Join Betis Group, Inc. as a VDH Technical Support Analyst 3 in a hybrid role, providing advanced technical support to the Virginia Department of Health's IT infrastructure. Your expertise will ensure reliable system performance, troubleshoot complex issues, and enhance user productivity in a dynamic public health environment.

Betis Group, Inc. is seeking an experienced VDH Technical Support Analyst 3 for a hybrid position supporting the Virginia Department of Health (VDH). In this senior role, you will serve as a key member of the IT support team, delivering high-level technical assistance to ensure the smooth operation of critical health information systems.

Your responsibilities will include diagnosing and resolving complex hardware, software, and network issues across VDH's infrastructure. You will collaborate with cross-functional teams to implement IT solutions, maintain system security, and provide end-user training. This hybrid role offers the flexibility to work remotely while requiring periodic on-site collaboration at VDH facilities in Virginia.

The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and has a passion for leveraging technology to support public health initiatives. With Betis Group's commitment to innovation and excellence, you will contribute to meaningful projects that impact community well-being.

If you are ready to advance your career in technical support within a reputable IT consulting firm, apply today to join our team.

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
• Minimum of 5 years in technical support or IT operations, with at least 2 years in a senior analyst role.
• Proficiency in Windows Server administration, Active Directory, and networking fundamentals.
• Strong experience with helpdesk software (e.g., ServiceNow, Remedy) and remote support tools.
• Excellent problem-solving skills and ability to handle escalated technical issues.
• Knowledge of healthcare IT standards and compliance (e.g., HIPAA) is a plus.
• Certification in Technical Support Specialist or equivalent required.
• Ability to work in a hybrid environment, with occasional on-site presence in Virginia.

• Competitive monthly salary range with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities, including certification reimbursements.
• Flexible hybrid work schedule to support work-life balance.
• Access to wellness programs and employee assistance services.