As a VITA Print Service Support Technician at Betis Group, Inc., you will provide remote technical support for printing systems within the Volunteer Income Tax Assistance (VITA) program, ensuring reliable print services for tax preparation volunteers and clients. This role involves troubleshooting print issues, maintaining equipment functionality, and collaborating with teams to optimize service delivery.

Betis Group, Inc. is seeking a dedicated VITA Print Service Support Technician to join our remote team supporting the Volunteer Income Tax Assistance (VITA) program. In this critical role, you will be responsible for maintaining and troubleshooting print services essential to the program's operations, helping ensure that tax preparation services run smoothly for underserved communities.

Your daily responsibilities will include monitoring print queues, diagnosing hardware and software issues with printers and multifunction devices, and implementing solutions to minimize downtime. You will collaborate with VITA site coordinators and volunteers to provide guidance on print setup and best practices, as well as document support incidents for continuous improvement.

This position requires a proactive approach to technical support, with an emphasis on user satisfaction and efficiency. As a remote contractor, you will utilize secure remote access tools to support distributed sites across the country, contributing to Betis Group's mission of delivering high-quality IT services to federal programs.

If you have a passion for technology and a commitment to public service, this role offers an opportunity to make a tangible impact while advancing your career in IT support.

• Associate's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
• At least 2 years of hands-on experience in technical support, particularly with print services and peripherals.
• Strong knowledge of printing technologies, including laser printers, network printers, and troubleshooting software.
• Familiarity with the VITA program or similar tax assistance initiatives is a plus.
• Excellent problem-solving skills and ability to work independently in a remote environment.
• Proficiency in Windows operating systems, networking basics, and remote support tools.
• Effective communication skills for interacting with non-technical users.
• Ability to obtain necessary security clearances for federal contract work.

• Competitive compensation package with opportunities for performance-based bonuses.
• Comprehensive health, dental, and vision insurance options.
• Flexible remote work schedule to support work-life balance.
• Professional development opportunities, including training on emerging technologies.
• Paid time off and holiday pay.
• Access to employee assistance programs and wellness resources.
• Collaborative team environment with mentorship from experienced IT professionals.