Join BIZCOR as a Web Support Specialist, where you'll deliver exceptional technical support to ensure our clients' web platforms run smoothly and efficiently. Collaborate with teams to troubleshoot issues and enhance user experiences in a dynamic remote environment.

As a Web Support Specialist at BIZCOR, you will play a crucial role in maintaining the reliability and performance of our clients' web applications and websites. Your primary responsibilities will include responding to support inquiries via email, chat, and phone, diagnosing technical issues, and implementing solutions to minimize downtime. You will work closely with development and product teams to escalate complex problems and contribute to knowledge base articles that empower users to resolve common issues independently.

In this position, you will handle a variety of tasks such as monitoring web performance metrics, conducting root cause analysis on recurring problems, and providing guidance on best practices for web accessibility and security. BIZCOR values innovation and customer satisfaction, so you will have the opportunity to suggest improvements that enhance our support processes and overall service quality.

The ideal candidate thrives in a fast-paced environment, possesses a passion for technology, and is committed to delivering high-quality support that exceeds client expectations. This remote contract role offers the chance to grow your expertise in web technologies while contributing to a forward-thinking company dedicated to digital solutions.

• Proven experience in web support or technical customer service, with at least 2 years in a similar role
• Strong knowledge of web technologies including HTML, CSS, JavaScript, and common CMS platforms like WordPress
• Excellent problem-solving skills and ability to handle multiple support tickets simultaneously
• Proficiency in troubleshooting web browsers, networks, and server-related issues
• Outstanding communication skills, both written and verbal, to interact with clients and internal teams
• Familiarity with support tools such as Zendesk, Jira, or similar ticketing systems
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred

• Competitive monthly salary with performance-based incentives
• Fully remote work setup, offering flexibility and work-life balance
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off, including vacation, sick days, and holidays
• Professional development opportunities, including training and certifications
• Collaborative and inclusive company culture with team-building events
• Access to modern tools and resources for efficient remote work